E-ZPass MA has three Customer Service Centers located in Auburn, Natick, and East Boston; please check each location for directions and hours of operation. Please note, all Customer Service Centers are closed for the following holidays; New Year's Day, Martin Luther King Day, President's Day, Patriot's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
E-ZPass MA Customer Service Center
27 Midstate Drive
Auburn, Massachusetts 01501
Telephone: 1-877-627-7745
Fax: (508) 786-5222
TTD/TTY (Hearing Impaired Phone Line Only): (508) 721-7974
Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 2:00 PM, Sunday 9:00 AM - 2:00 PM
Commercial and Violations Departments: Monday - Friday 8:00 AM - 5:00 PM
Handicap accessible
Google Map for Directions
Driving Directions:
Follow MassPike (I90) to Exit 10. Take the Route 12 South Exit. Take a right at the first set of lights onto Goulding Drive. Take the immediate right off Goulding Drive onto Midstate Drive. Follow to the end, the Customer Service Center is in the last building on the right.
E-ZPass MA Customer Service Center
Tunnel Administration Building
145 Havre Street
East Boston, Massachusetts 02128
Monday, Wednesday, Friday: 7:00 AM - 4:30 PM
Tuesday, Thursday: 7:00 AM - 6:30 PM
Saturday: 8:00 AM - 2:00 PM
Google Map for Directions, this Service Center can also be reached by public transportation and is located near the Blue Line Maverick Subway Station. Visit MBTA.com for directions using public transportation.
Driving Directions:
Travel through the Ted Williams Tunnel and take the exit for Logan Airport. When exiting the Logan Airport, Travel toward Route 1 South, Sumner Tunnel. Take the first left after the Sumner Tunnel toll plaza onto London Street staying to the right of the median. Take a left onto Meridian Street and then a left onto Havre Street. The Customer Service Center is located in the last building on the right.
Or, you may also take the Callahan Tunnel. Just after the exit of the Callahan Tunnel, take the first exit toward local traffic. The Customer Service Center is located in the red brick building directly on the right.
E-ZPass MA Customer Service Center
Natick Service Plaza, Eastbound on the Massachusetts Turnpike at Mile Marker 117
Natick, Massachusetts 01760
Monday, Tuesday, Thursday, & Friday: 6:00 AM - 5:00 PM
Wednesday: 6:00 AM - 7:00 PM
Saturday: 8:00 AM - 2:00 PM
Handicap accessible.
Google Map for Directions
Driving Directions:
Follow Massachusetts Turnpike (I-90) Eastbound to mile marker 117 just after Exit 13 (Natick). The Customer Service Center is located next door to McDonalds.