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Site Policies
Thank you for visiting the website of the Massachusetts Department of Transportation (MassDOT). Your privacy is one of our top priorities. The following policy applies only to the use of MassDOT's website. Other websites operated by state agencies have different policies. We strongly suggest that you read the privacy policies for each Commonwealth website that you visit, and any external site that you visit through a link appearing at this site.

In particular, please note that although MassDOT's weblog ("blog") appears to be part of this site, it is hosted by a third party provider. The Transportation Blog is intended to facilitate an ongoing dialogue between the public, the Secretary and members of his office. While we encourage your comments, ideas and concerns, please note that when visiting the blog, you are subject to a separate Terms of Use and Comment Policy.

A Privacy Partnership


Your privacy with respect to the use of this Web site results from a partnership between the Commonwealth and you, the user. At this Web site, we attempt to protect your privacy to the maximum extent possible. However, because some of the information that we receive through this Web site is subject to Public Records Law, Massachusetts General Laws Chapter 66, Section 10, we cannot ensure absolute privacy. Information that you provide to us through this site may be made available to members of the public under that law. This policy informs you of the information that we collect from you at this site, what we do with it, to whom it may be disseminated, and how you can access it. Based on this information, you can make an informed choice about your use of this site. You can maximize the benefits of your privacy partnership with the Commonwealth by making informed choices about whether to share personally identifiable information with us through this site.

Electronic Toll Collection Information


Pursuant to the provisions of M.G.L. c. 6C, s. 13, MassDOT shall maintain the confidentiality of all information including, but not limited to, photographs or other recorded images and credit and account data, relative to account holders who participate in its electronic toll collection system and shall be used for enforcement purposes only with respect to toll collection regulations.

Personally Identifiable Information


We use the term "personally identifiable information" to mean any information that could reasonably be used to identify you, including your name, address, e-mail address, Social Security number, birth date, bank account information, credit card information, or any combination of information that could be used to identify you.

Information Voluntarily Provided by You


This site collects voluntary information from you through the e-mails that you send through this site and the blog entries that you make at this site. All e-mails sent by you to this site and some blog entries that you make at this site will contain personally identifiable information.

Information Automatically Collected and Stored by this Site

This Web site does employ the use of "Persistent Cookies." The purpose of these Persistent Cookies is to collect and aggregate data regarding the site’s visitor activity in order for the MassDOT to continuously evaluate and update its website services. You may elect to disable the Persistent Cookies. Please be advised that disabling the Persistent Cookies may affect your ability to view or interact with this website.

This site does collect and store indefinitely your Internet Protocol ("IP") address, (which does not identify you as an individual), as well as information about the date and time of your visit, whether a file you have requested exists, and how many "bytes" of information were transmitted to you over the Web from this site. We use your IP address to assess the frequency of visits to this site and the popularity of its various pages and functions. We will not attempt to match any personally identifiable information that you provide to us with your IP address, unless there are reasonable grounds to believe that doing so would provide information that is relevant and material to a criminal investigation.

Dissemination of your Personally Identifiable Information

We do not sell any personally identifiable information collected through this Web site. However, once you voluntarily submit personally identifiable information to us through an e-mail or blog entry its dissemination is governed by the Public Records Law, the Fair Information Practices Act (Massachusetts General Laws Chapter 66A), Executive Order 504, and other applicable laws and regulations.

For this reason, part or all of the information you send us may be provided to a member of the public in response to a public records request. There are pieces of information, such as credit card numbers, TIN, username, or password that are not considered public for the purposes of a public records request. For more information on types of data exempted from disclosure under the Public Records Law, please read the Secretary of the Commonwealth's Public Records Law.

Information that you submit voluntarily through the Transportation Blog, including your name, city or town, and the substance of anything that you post may be disseminated further by being posted online at this website or be publicly discussed by a member of the administration. In addition, blog entries and any emails you send us may be provided to a member of the public in response to a public records request. The information that you voluntarily submit through emails will be disclosed only to Commonwealth employees or officials with a "need to know" for purposes of fulfilling their job responsibilities. They will only use information to answer your questions, respond to any requests for assistance, and fulfill any legal obligations. Where appropriate, we may provide the information submitted by you via a blog entry or email to the person or company that is the subject of your inquiry, or to a government agency responsible for the matters in your communication.

Your Access and Opportunity to Correct

The Public Records Law and the Fair Information Practices Act provide you certain rights to get information about you that is in our records. To learn more about the circumstances under which you can get and correct this information, please click on the above references to these laws.

Security

Because this site does not encrypt incoming e-mail, you should not send information that you consider highly sensitive through this Web site. We use standard security measures to ensure that personally identifiable information sent via email is not lost, misused, altered, or unintentionally destroyed. We also use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Except for authorized law enforcement investigations, no attempts are made to identify individual users of the email submission feature or the Transportation Blog or their usage habits.

Special Protections Against Misuse Of Personally Identifiable Information Within Commonwealth Offices

In 2008, Governor Deval Patrick issued Executive Order 504, which enhanced the privacy protection given to any information about you as a named individual held by the Executive Department of state government. Executive Order 504 limits the collection and dissemination of personally identifiable information within the Executive Department and requires Executive Department agencies to greatly enhance the security and integrity of such data. This site complies with Executive Order 504, so all of the personally identifiable information that you submit to this site is given the privacy protections set forth in Executive Order 504.

Policy changes

We will post changes to this policy at least 30 days before they take effect. Any information we collect under the current privacy policy will remain subject to the terms of this policy. After any changes take effect, all new information we collect, if any, will be subject to the new policy.

Disclaimer

MassDOT makes no claims, promises or guarantees about the accuracy, currency, completeness, or adequacy of the contents of this web site and expressly disclaims liability for errors and omissions in its contents. In any situation where the official printed publications of the Commonwealth of Massachusetts differ from the text contained in this site, the official printed publications take precedence. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to this web site or its links to other Internet resources. Reference in this web site to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement or recommendation by the Department of Transportation. All services and information provided through this web site are subject to change without notice.

Contact Information

For questions about your privacy while using this Web site, Please Contact Us.

DEFINITIONS

"Cookies" are files that a Web site can place on your computer. A cookie file contains unique information that a Web site can use to track such things as your password, lists of Web pages you have visited, and the date when you last looked at a specific Web page, or to identify your session at a particular Web site. A file allows the Web site to recognize you as you click through pages on the site and when you later revisit the site. A Web site can use cookies to "remember" your preferences, and to record your browsing behavior on the Web. Although you can prevent Web sites from placing cookies on your computer by using your browser's preference menu, disabling cookies may affect your ability to view or interact with some Web sites. An "Internet Protocol Address" or "IP Address" is a series of numbers that identifies each computer and machine connected to the Internet. An IP address enables a server on a computer network to send you the file that you have requested on the Internet.

The IP address disclosed to us may identify the computer from which you are accessing the Internet, or a server owned by your Internet Service Provider. Because it is machine-specific, rather than person-specific, an IP address is not, in and of itself, personally identifiable information.

 "Weblog" or "Blog". A weblog or blog is a Web site, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Government blogs typically provide commentary and news on topics related to the government agency hosting the blog. A typical blog combines text, images, and links to other blogs, Web pages, and other media related to the topic, and enables readers to leave comments in an interactive format.